Customer Support Survey
ZixCorp is working to make your experience with customer support even better! ZixCorp’s customer support group has launched an initiative to measure customer satisfaction. With the goal of continuously improving customer support experiences, ZixCorp requests your feedback about the service you recently received.

Please take the time to answer the short questionnaire. It should only take a couple of minutes. We value customer input, both positive and negative, and will rely on it to help improve our service to you in the future.

Thank you for using ZixCorp’s products.

  
* Required Fields  
1. What was your main reason for contacting technical support?*
 
 
2. How did you contact technical support?*
  Telephone
E-mail
Web form on ZixCorp Support Website
Other
 
3. What Product did you need support with?*
 
 
4. With whom did you work on your support issue?*
  I don’t know
Multiple People
Name
 
Please tell us how much you agree or disagree with the following statements:
 
5. The amount of time I had to wait to speak with a technical support staff member was reasonable.*
  Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
 
6. The technical support staff was courteous.*
  Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
 
7. The technical support staff was knowledgeable.*
  Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
 
8. The technical support staff was helpful.*
  Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
 
9. The technical support staff was easy to understand.*
  Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
 
10. The technical support staff was able to help me solve my problem quickly.*
  Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
 
11. Was your problem resolved by the technical support staff member you spoke with initially or were you transferred to another staff member?*
  Resolved by initial contact
Transferred to another staff member
Problem not resolved
 
12. Was your problem resolved on the first contact to technical support or was additional technical support contact required? *
  Resolved on first contact
Required more than one contact
Problem not resolved
 
13. Overall, how would you rate the quality of the assistance you received from technical support?*
  Excellent
Very Good
Good
Poor
Very Poor
 
14. Overall, how would you rate your satisfaction with the technical support services you received?*
  Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
 
15. Do you have any suggestions for improvement of our technical support services?*
 
 
Optional Information
 
16. Trouble Ticket Number
 
 
17. Your Full Name
 
 
18. Company Name
 
 
19. If you would like a direct response from the Customer Support Manager, please include your e-mail address below.